Monthly Archives: April 2014

Setting Customer Expectations: Does Your Policy Always Make Sense?

There is a local restaurant that offers a great sushi happy hour. The sushi is fresh and made upon order. The service is prompt and attentive. The prices are beyond reasonable, especially considering the variety offered. I have been there … Continue reading

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Time Management Mastered in 3 Easy Steps

Time management mastery is no easy feat. It takes years of trial and error, discipline and resilience. Even the most accomplished business folks struggle to manage their time effectively. When people reach the level of success of a Dan Gilbert, … Continue reading

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